Reports to: Non-Pharmacist Branch Manager
Purpose:
· To provide a caring, consistent and professional delivery and collection service.
· Delivering prescriptions and health care supplies to patients in their own home and / or place of work
· Collecting prescriptions from GP surgeries and provide a delivery service in line with Mr Pickfords processes as and when required
· Delivery drivers are the ambassadors of Mr Pickfords and must always behave in a kind, courteous and professional manner.
Key responsibilities:
· Work with colleagues in the pharmacy to ensure the services to patients are delivered efficiently, accurately and professionally.
· Convey any queries from patients to the pharmacy team clearly and accurately.
· Organise stock in the delivery vehicle so that it is not damaged and can be retrieved easily accordingly to the route map for each journey.
· Complete records, mileage logs Etc. of collections and delivery’s so they are accurate and up to date.
· Keep delivery vehicle in a clean and tidy state, complete vehicle checks on a daily / weekly basis.
· Follow the appropriate process for the storage and transportation of items requiring refrigeration.
· General driving duties as required to other pharmacies, to the bank or post office Etc.
· Working closely with the dispensing team to ensure all repeat medication is delivered on time and return safely and in a time efficient manner.
· Delivery drivers are the point of contact with our customers / patients and therefore remain professional always when engaging with them.
· Any incidents need to be reported to central Office immediately
· Any repairs to the vehicle need to be reported to the administrator for authorisation.
Personal specification:
· Full Drivers Licence
· Good attention to detail and high levels of concentration.
· Excellent communication and customer service skills.
· Excellent team working skills.
· High level of IT literacy and numeracy.
The specifics of the job role are not exhaustive and may involve other tasks relevant to the business.
Job Types: Full-time, Permanent